Technologies that will Impact the NPS in 2017 and Beyond

Automation is about to disrupt mature industries that compete on the quality of customer service. In this blog post, I explore how new technology will affect the way companies use the NPS (Net Promoter Score), the most frequently used customer loyalty metric. NPS methodology will change, and with it the way information flows within a company. Overview: […] The post Technologies that will Impact the NPS in 2017 and Beyond appeared first on Keatext.