Customer Experience Management Insights From Blake Morgan

In 2016, customer experience management was top of mind for organizations. This year, Bruce Temkin dubbed CX ‘The Year of Purpose‘, in which businesses are quickly recognizing the importance of customer experience as a competitive advantage. To gain some insight into what to expect this year, we caught up with Customer Experience Expert, Blake Morgan. Blake’s Take on […] The post Customer Experience Management Insights From Blake Morgan appeared first on Keatext.